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Ptahdus provides the following warranties listed below
90 days warranty covering any defects or malfunctions of Ptahdus function garment gear 30 days warranty covering any defects or malfunctions of Ptahdus li-polymer battery
All warranty begins on the date of receipt.
Here are things you can do:
Firstly, determine the problem (check if the battery still charges other devices, whether the light is on while charging, etc), send us photos or videos of the problem at support@ptahdusgear.com. Once we’ve confirmed the parts are defective, we will send you a replacement.
Q: Are The Batteries High Quality?
A: We use rechargeable batteries that are made to last long and pass plenty of quality tests, like falling test, charge-discharge test, short cut test and etc.
Q: Is There A Danger Of Electrocution?
A: This jacket won’t electrocute you because we take great care in how they are built. The battery is designed with short-cut protection and smart voltage detection, which will cut the power automatically once electric circuit is abnormal. Even if you accidentally rip the jacket, there is very little chance you will be exposed to any dangers.
Q: Can my heated jacket catch fire?
A: No. When designing heated jackets, a lot of care is put into ensuring that the garment will not catch fire. The heating elements are designed to not be conductive and no live current is present. The major material, carbon fiber has high flash point about 1800℉, which means the probability of burn is minimal.
Q: Can It Charge My Mobile Phone?
A: Yes. This heated jacket can charge a majority of portable devices during heating, but you should distribute the power well or prepare a backup battery to assure you have enough energy to power the heating jacket.
Q: Where are the “heaters” located?
A: Ptahdus heated jacket have 5 heating zone that locate the back, chest and pockets (hand warmer).
Q: How long does the battery last?
A: It can last for up to 8 hours, but depends on the heating level and heating place. Ptahdus heated jacket has 3 different selectable heating level and two channel controls to turn on/off the body heating and pocket hand warmer respectively. All these will affect the actual serve time before recharge again.
Q: Are heated jackets heavy?
A: Ptahdus heated jacket has the similar weight as the normal one. The battery, heating element, and heat controller all are generally made from lightweight but high quality materials. They won’t add too much weight on the jacket.
Q: Where Is The Battery Kept?
A: The battery is kept in the inner left pocket that is near the bottom of jackets.
Q: Are heated jackets hard to wash?
A: No, it is 100% machine washable. You can just throw it into the washing machine. Please remember that you mustn’t use the dryer. Only hand dry and air dry.