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Exchange & Returns

The jacket is too big/small for me. Can I exchange it for a different size?

 

Absolutely, if you need to exchange your jacket for a different size, please contact us at support@ptahdusgear.com within 30 days of receipt. Items need to be shipped back to us within 7 days of receiving your RMA #.

To be eligible for an exchange, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it. If your return passes our inspection, you may receive the exchange. The customer is responsible for the two way shipping.

I regret buying it. Can I get a full amount refund for my clothes?

Sorry to hear that, but sure you can get a refund. First, return all unwashed and unworn heated apparel in its original condition and package within 30 days of receipt. Shipment cost of the return is paid by the customer. Contact us for a return label: support@ptahdusgear.com. Then, with our inspection, a full amount refund will be credited to your payment method.

Can I still exchange or return my jacket if it past the 30 days?

Unfortunately, we will not be able to allow exchanges or returns for items that have been received for over 30 days. Thank you for your understanding.

 

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How Does Heated Jacket Works

Q: Are The Batteries High Quality?

A: We use rechargeable batteries that are made to last long and pass plenty of quality tests, like falling test, charge-discharge test, short cut test and etc.

Q: Is There A Danger Of Electrocution?

A: This jacket won’t electrocute you because we take great care in how they are built. The battery is designed with short-cut protection and smart voltage detection, which will cut the power automatically once electric circuit is abnormal. Even if you accidentally rip the jacket, there is very little chance you will be exposed to any dangers.

Q: Can my heated jacket catch fire?

A: No. When designing heated jackets, a lot of care is put into ensuring that the garment will not catch fire. The heating elements are designed to not be conductive and no live current is present. The major material, carbon fiber has high flash point about 1800℉, which means the probability of burn is minimal.

Q: Can It Charge My Mobile Phone?

A: Yes. This heated jacket can charge a majority of portable devices during heating, but you should distribute the power well or prepare a backup battery to assure you have enough energy to power the heating jacket.

Q: Where are the “heaters” located?

A: Ptahdus heated jacket have 5 heating zone that locate the back, chest and pockets (hand warmer).

Q: How long does the battery last?

A: It can last for up to 8 hours, but depends on the heating level and heating place. Ptahdus heated jacket has 3 different selectable heating level and two channel controls to turn on/off the body heating and pocket hand warmer respectively. All these will affect the actual serve time before recharge again.

Q: Are heated jackets heavy?

A: Ptahdus heated jacket has the similar weight as the normal one. The battery, heating element, and heat controller all are generally made from lightweight but high quality materials. They won’t add too much weight on the jacket.

Q: Where Is The Battery Kept?

A: The battery is kept in the inner left pocket that is near the bottom of jackets.

Q: Are heated jackets hard to wash?

A: No, it is 100% machine washable. You can just throw it into the washing machine. Please remember that you mustn’t use the dryer. Only hand dry and air dry.

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