Ptahdus provides the following warranties listed below
• 90 days warranty covering any defects or malfunctions of Ptahdus function garment gear
• 30 days warranty covering any defects or malfunctions of Ptahdus li-polymer battery
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 9650 9th St Ste G Rancho Cucamonga CA 91730
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to : Hebindonglu 6xiang 27hao，Liaobuzhen，Dongguan, 523000 Guangdong, China.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How Does Heated Jacket Works
Q: Are The Batteries High Quality?
A: We use rechargeable batteries that are made to last long and pass plenty of quality tests, like falling test, charge-discharge test, short cut test and etc.
Q: Is There A Danger Of Electrocution?
A: This jacket won’t electrocute you because we take great care in how they are built. The battery is designed with short-cut protection and smart voltage detection, which will cut the power automatically once electric circuit is abnormal. Even if you accidentally rip the jacket, there is very little chance you will be exposed to any dangers.
Q: Can my heated jacket catch fire?
A: No. When designing heated jackets, a lot of care is put into ensuring that the garment will not catch fire. The heating elements are designed to not be conductive and no live current is present. The major material, carbon fiber has high flash point about 1800℉, which means the probability of burn is minimal.
Q: Can It Charge My Mobile Phone?
A: Yes. This heated jacket can charge a majority of portable devices during heating, but you should distribute the power well or prepare a backup battery to assure you have enough energy to power the heating jacket.
Q: Where are the “heaters” located?
A: Ptahdus heated jacket have 5 heating zone that locate the back, chest and pockets (hand warmer).
Q: How long does the battery last?
A: It can last for up to 8 hours, but depends on the heating level and heating place. Ptahdus heated jacket has 3 different selectable heating level and two channel controls to turn on/off the body heating and pocket hand warmer respectively. All these will affect the actual serve time before recharge again.
Q: Are heated jackets heavy?
A: Ptahdus heated jacket has the similar weight as the normal one. The battery, heating element, and heat controller all are generally made from lightweight but high quality materials. They won’t add too much weight on the jacket.
Q: Where Is The Battery Kept?
A: The battery is kept in the inner left pocket that is near the bottom of jackets.
Q: Are heated jackets hard to wash?
A: No, it is 100% machine washable. You can just throw it into the washing machine. Please remember that you mustn’t use the dryer. Only hand dry and air dry.