Can I charge a cell phone from the battery in the jacket?

Yes, you can. But we don’t recommend you do in this way.

Can I take this battery on an airplane?

Yes,All ptahdus heated apparel is TSA-friendly. All Ptahdus batteries are lithium batteries and you must keep them in your carry-on luggage.

Can I use the battery to charge my phone while it is used for heating?

Yes you can. The USB port on the battery can be used to charge your phone and other electronic devices.But not recommend to do this.

Can we get a more powerful battery pack for this jacket?

No, we just have one so far and get more in the future.

Does the battery have USB capability to charge my phone?

Yes, the battery has a USB capability to charge your phone.

How big is the battery? Is it heavy?

8.39 x 7.01 x 2.2 inches; 9.91 Ounces

How long do I charge my battery? How do I know when the battery is fully charged?

From empty, the battery will take roughly 8 hours to a full charge. There are 4 LED lights on the battery which show the current power level. When all 4 lights on the battery turn solid blue the battery is fully charged.Automatically turn off the light and stop charging after 10 minutes.

How should I store my battery?

Here are some tips for storing batteries:

The battery should not be stored uncharged for a long period of time. A recharge is necessary every 3-6 months, at the latest.

For best storage, the battery storage is with 40% to 50% capacity and at low temperatures, which should not drop below 0°C. Storage at 5°C to 10°C is optimal.


Because of self-discharge, please disconnect and remove the battery from the zipper pocket.

I lost my charger, what should I do?


Is it normal for the battery to be draining when not in use?

Yes. The battery drains when it is not in use.

Is my battery compatible with other Ptahdus products?

Yes. Our battery is compatible with other Ptahdus products. Please rest assured to purchase. We are not sure about that other batteries can be compatible with Ptahdus Apparel.

Is the battery pack to recharge the jacket? Or charge your phone?

Yes, the battery pack can charge the jacket and your phone.

How do you recommend I dispose of the battery?

Check your local ordinance and follow their guidelines, but usually you can send it to a recycling center.

What are the ports on the apparel battery for?

The USB Type-C port is used to charge the battery. The regular USB port is used to connect a charging cable for your phone or other handheld devices. The circular DC port is plugged into the apparel to provide power for heating.

What's the battery capacity of the heated apparel battery?

Ptahdus offical 7.4 V 5000mAh battery pack

Which battery can I use with the apparel?

You can try our PTAHDUS 7.4V 5000MAH RECHARGEABLE BATTERY PACK. For safety and warranty concerns, we do not suggest you use batteries from other companies on Ptahdus heated clothing.

Do I need to pay for the return shipping?

If the customer needs to return the product to the warehouse due to quality issues, we will pay the shipping fee; If it is for other reasons, the customer needs to pay for the shipping cost themselves.

I got the heated apparel as a gift but it doesn't quite fit. Can I exchange for a different size?

Yes, you can! Please find out the order number or order email from whoever made the purchase then send an email to support@ptahdusgear.com so we can get you the correct size. If you cannot provide proof of purchase, we cannot help with a return/exchange.

I regret buying it. Can I get a full refund for the clothing?

Sorry to hear that. Yes, you can get a refund. First, contact our Customer Service Team and return your unwashed and unworn heated apparel in its original condition within 30 days of delivery. Customers outside of the United States are responsible for the return shipping cost. After we receive and inspect the item, a full refund will be credited to your payment method.

The size does not fit. Can I return and exchange for a correct size?

You can contact our Customer Service Team support@ptahdusgear.com to get an exchange.

Where will I receive my refund?

The refund will be credited back to the original payment method used for the purchase.

Can I wear it on the plane or put it in carry-on bags?

Yes, you can wear it on the plane or put in your carry-on bags.

Can this jacket be used in the rain?

You’d better not wear the jacket in the rain, though it’s water-resistant. Rainwater can also seep into clothes, and if you stay in the rain for a long time.

Does this jacket have a removable hood?

No, the hood is not removable

How long does the heating last?

Heat up quickly in seconds with 7.4V battery. It can reach up to 8 working hours in low setting.

How warm is it on each heating setting?

The heating level can be adjusted by pressing the power button. Each press will cycle through the apparel’s temperature settings.

High: 140°F

Medium: 125°F

Low: 110°F

Is it washable? What do we need to pay attention to?

Yes, it is Machine washable. Before washing, please remove the battery from pocket and zip up, then put the heated jacket in the laundry bag.

What are the heating elements? Does it bother me while I'm wearing it?

Heating elements are made of carbon fiber to deliver heat across the garment. Heating elements are placed in different areas for different styles, including the left & right chest, the hand pockets, and the upper back. You may feel the heating element blended in the layers when you carefully touch it, but when you wear it, it’s merely noticeable.

What size should I buy?

Finding the best size can be a challenge as there isn't a one size fits all option. With each individual having their own unique body frame and sizes, sizing can be difficult. You should check out the size chart, the actual model’s size or customer reviews to help you decide. If in the end, it doesn’t fit the way you want, we have the option to help you get an exchange going.

Here is our size chart: https://ptahdusgear.com/pages/size-chart

Where does the battery go in the heated apparel?

The battery goes inside the inner battery pocket on the lower left side of the apparel.

Will the heated apparel work at temperatures below 32℉/0℃?

Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you do’t run out of heat!

Can I combine different discounts in my order?

No, you can’t. Only one discount can be applied in one order.

Can I edit my order after it is shipped?

If you have not yet received a tracking number for your order, please send the address/size to support@ptahdusgear.com and our customer service team will assist you with the change. Unfortunately, if your order has already been shipped, we will not be able to change the address/size for you.

Do I need to set up an account to place an order?

No, any one can place an order without setting up an account.

Does Ptahdus sell gift cards?

No, we don’t sell gift cards.

How are multiple items in the same order shipped?

If you order more than 1 item in one order, it is possible that they are separated into different parcels. Please be patient, and you should receive all the items within 10-15 business days. If not, please contact us at support@ptahdusgear.com

How can I cancel my order?

Please contact us at support@ptahdusgear.com Our customer service team member would help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment. You could reject the package upon delivery.

I forgot to use a discount. Can I get a refund for that?

We can refund the eligible discount amount of the orders that are placed within the valid period of the discount. You can reach out to our Customer Service team at support@ptahdusgear.com to apply for a refund.

Is a Battery pack including?

Here are what is included in the package

1 x Ptahdus heated jacket

1 x Ptahdus rechargeable 7.4V 5000mAh battery

1 x Charger

1 x User manual

The product I want is out-of-stock, how can I order it?

There are two options: (1) you can order it when it is in stock; (2) you can try others instead.

Your website won't let me complete my purchase. I tried several credit cards and the transaction won't go through.

I am afraid your attempts to complete the order using your payment method are likely failing due to fraud prevention measures. Please try to make your payment via PayPal.

When will my order be shipped? When will my order arrive? Is there overnight shipping?

Once an order is placed on our website, it will ship out in 1-2 business days during the peak winter season. Overnight shipping is not available so far.

Generally, US & CA shipments take about 5-9 business days;

Other Countries shipments may take about 10-15 business days

Where does Ptahdus ship to?

Currently, we are able to ship to the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Israel,  Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and United States.

What is Ptahdus's warranty policy?

Ptahdus provides the following warranties listed below

1-Year warranty covering any defects or malfunctions of Ptahdus function garment gear,180 days warranty covering any defects or malfunctions of Ptahdus li-polymer battery

How will the heated apparel be packaged?

Your apparel, battery & charging kit will be carefully packed into our Ptahdus bag.