Payment

Currently, we only accept PayPal and all major Credit Cards for all orders.

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you have trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers: +1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

Shipping

Currently, we are able to ship to every country in the world with the exception of Iran, Cuba, North Korea, Sudan and Syria.

The customs, duties and taxes are not included in the shipping rates as that will be responsible by the buyer and not Ptahdus. Each country has their own customs and duty rates so it will vary. Typically, the duties and taxes are to be paid before the final delivery. For our international customers, please keep this mind.

Once an order is placed on our website, it will ship out the next business day or in 2 business days during the peak winter season. Generally, shipments take about 10-15 business days. Delays can occur due to bad weather, incorrect addresses, peak winter season and delays in customs clearance which are uncontrollable.

 

If you have an urgent order, our team can do their best to accommodate your request. Additional expediting shipping will be required and you will need to contact us before you place the order at ptahdus@gmail.com

We can change your shipping address as long as the product has not been shipped and not in the processing status. If the package has shipped already or is already in the process of shipping, we cannot change the address and it will be the customer’s responsibility to ensure that the package arrives safely. Please contact us at ptahdus@gmail.com, so we can check the status of the order for you.

Battery

Taking care of the battery is very important to ensure the performance and life span. When the battery is not in use, be sure that it is placed in room temperature and fully charged. Also, you should recharge it every 3 months.

From empty, the battery will take roughly 8 hours to a full charge

A fully charged battery will last approximately 8-10 hours on low, 5-6 hours on medium, or 2-3 hours on high heating, if all 5 zones heating chip are activated

Warranty

Here are things you can do:

Firstly, determine the problem (check if the battery still charges other devices, whether the light is on while charging, etc), send us photos or videos of the problem at ptahdus@gmail.com. Once we’ve confirmed the parts are defective, we will send you a replacement.

Ptahdus provides the following warranties listed below

90 days warranty covering any defects or malfunctions of Ptahdus function garment gear 30 days warranty covering any defects or malfunctions of Ptahdus li-polymer battery

All warranty begins on the date of receipt.

Product Questions

Finding the best size can be a challenge as there isn't a one size fits all option. With each individual having their own unique body frame and sizes, sizing can be difficult. You should check out the size chart, the actual model’s size or customer reviews to help you decide. If in the end, it doesn’t fit the way you want, we have the option to help you get an exchange going.

Exchange & Returns

Absolutely, if you need to exchange your jacket for a different size, please contact us at ptahdus@gmail.com within 30 days of receipt. Items need to be shipped back to us within 7 days of receiving your RMA #.

To be eligible for an exchange, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it. If your return passes our inspection, you may receive the exchange. The customer is responsible for the two way shipping.

Sorry to hear that, but sure you can get a refund. First, return all unwashed and unworn heated apparel in its original condition and package within 30 days of receipt. Shipment cost of the return is paid by the customer. Contact us for a return label: ptahdus@gmail.com. Then, with our inspection, a full amount refund will be credited to your payment method.

Unfortunately, we will not be able to allow exchanges or returns for items that have been received for over 30 days. Thank you for your understanding.

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How Does Heated Jacket Works

Q: Are The Batteries High Quality?

A: We use rechargeable batteries that are made to last long and pass plenty of quality tests, like falling test, charge-discharge test, short cut test and etc.

Q: Is There A Danger Of Electrocution?

A: This jacket won’t electrocute you because we take great care in how they are built. The battery is designed with short-cut protection and smart voltage detection, which will cut the power automatically once electric circuit is abnormal. Even if you accidentally rip the jacket, there is very little chance you will be exposed to any dangers.

Q: Can my heated jacket catch fire?

A: No. When designing heated jackets, a lot of care is put into ensuring that the garment will not catch fire. The heating elements are designed to not be conductive and no live current is present. The major material, carbon fiber has high flash point about 1800℉, which means the probability of burn is minimal.

Q: Can It Charge My Mobile Phone?

A: Yes. This heated jacket can charge a majority of portable devices during heating, but you should distribute the power well or prepare a backup battery to assure you have enough energy to power the heating jacket.

Q: Where are the “heaters” located?

A: Ptahdus heated jacket have 5 heating zone that locate the back, chest and pockets (hand warmer).

Q: How long does the battery last?

A: It can last for up to 8 hours, but depends on the heating level and heating place. Ptahdus heated jacket has 3 different selectable heating level and two channel controls to turn on/off the body heating and pocket hand warmer respectively. All these will affect the actual serve time before recharge again.

Q: Are heated jackets heavy?

A: Ptahdus heated jacket has the similar weight as the normal one. The battery, heating element, and heat controller all are generally made from lightweight but high quality materials. They won’t add too much weight on the jacket.

Q: Where Is The Battery Kept?

A: The battery is kept in the inner left pocket that is near the bottom of jackets.

Q: Are heated jackets hard to wash?

A: No, it is 100% machine washable. You can just throw it into the washing machine. Please remember that you mustn’t use the dryer. Only hand dry and air dry.

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