Yes, you can. But we don’t recommend you do in this way.
Yes，All ptahdus heated apparel is TSA-friendly. All Ptahdus batteries are lithium batteries and you must keep them in your carry-on luggage.
Yes you can. The USB port on the battery can be used to charge your phone and other electronic devices.But not recommend to do this.
No, we just have one so far and get more in the future.
Yes it does.
Yes, the battery has a USB capability to charge your phone.
8.39 x 7.01 x 2.2 inches; 9.91 Ounces
From empty, the battery will take roughly 8 hours to a full charge. There are 4 LED lights on the battery which show the current power level. When all 4 lights on the battery turn solid blue the battery is fully charged.Automatically turn off the light and stop charging after 10 minutes.
Here are some tips for storing batteries:
The battery should not be stored uncharged for a long period of time. A recharge is necessary every 3-6 months, at the latest.
For best storage, the battery storage is with 40% to 50% capacity and at low temperatures, which should not drop below 0°C. Storage at 5°C to 10°C is optimal.
Because of self-discharge, please disconnect and remove the battery from the zipper pocket.
You can buy our PTAHDUS BATTERY CHARGER.
Yes. The battery drains when it is not in use.
Yes. Our battery is compatible with other Ptahdus products. Please rest assured to purchase. We are not sure about that other batteries can be compatible with Ptahdus Apparel.
Yes, the battery pack can charge the jacket and your phone.
Check your local ordinance and follow their guidelines, but usually you can send it to a recycling center.
The USB Type-C port is used to charge the battery. The regular USB port is used to connect a charging cable for your phone or other handheld devices. The circular DC port is plugged into the apparel to provide power for heating.
Ptahdus offical 7.4 V 5000mAh battery pack
You can try our PTAHDUS 7.4V 5000MAH RECHARGEABLE BATTERY PACK. For safety and warranty concerns, we do not suggest you use batteries from other companies on Ptahdus heated clothing.
Uniform distribution of heat
If the customer needs to return the product to the warehouse due to quality issues, we will pay the shipping fee; If it is for other reasons, the customer needs to pay for the shipping cost themselves.
Yes, you can! Please find out the order number or order email from whoever made the purchase then send an email to support@ptahdusgear.com so we can get you the correct size. If you cannot provide proof of purchase, we cannot help with a return/exchange.
Sorry to hear that. Yes, you can get a refund. First, contact our Customer Service Team and return your unwashed and unworn heated apparel in its original condition within 30 days of delivery. Customers outside of the United States are responsible for the return shipping cost. After we receive and inspect the item, a full refund will be credited to your payment method.
You can contact our Customer Service Team support@ptahdusgear.com to get an exchange.
The refund will be credited back to the original payment method used for the purchase.
Yes, you can wear it on the plane or put in your carry-on bags.
You’d better not wear the jacket in the rain, though it’s water-resistant. Rainwater can also seep into clothes, and if you stay in the rain for a long time.
No, the hood is not removable
Heat up quickly in seconds with 7.4V battery. It can reach up to 8 working hours in low setting.
The heating level can be adjusted by pressing the power button. Each press will cycle through the apparel’s temperature settings.
High: 140°F
Medium: 125°F
Low: 110°F
No, you should turn off manually.
Yes, it is Machine washable. Before washing, please remove the battery from pocket and zip up, then put the heated jacket in the laundry bag.
Heating elements are made of carbon fiber to deliver heat across the garment. Heating elements are placed in different areas for different styles, including the left & right chest, the hand pockets, and the upper back. You may feel the heating element blended in the layers when you carefully touch it, but when you wear it, it’s merely noticeable.
Finding the best size can be a challenge as there isn't a one size fits all option. With each individual having their own unique body frame and sizes, sizing can be difficult. You should check out the size chart, the actual model’s size or customer reviews to help you decide. If in the end, it doesn’t fit the way you want, we have the option to help you get an exchange going.
Here is our size chart: https://ptahdusgear.com/pages/size-chart
The battery goes inside the inner battery pocket on the lower left side of the apparel.
Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you do’t run out of heat!
No, you can’t. Only one discount can be applied in one order.
If you have not yet received a tracking number for your order, please send the address/size to support@ptahdusgear.com and our customer service team will assist you with the change. Unfortunately, if your order has already been shipped, we will not be able to change the address/size for you.
No, any one can place an order without setting up an account.
No, we don’t sell gift cards.
If you order more than 1 item in one order, it is possible that they are separated into different parcels. Please be patient, and you should receive all the items within 10-15 business days. If not, please contact us at support@ptahdusgear.com
Please contact us at support@ptahdusgear.com Our customer service team member would help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment. You could reject the package upon delivery.
We can refund the eligible discount amount of the orders that are placed within the valid period of the discount. You can reach out to our Customer Service team at support@ptahdusgear.com to apply for a refund.
Here are what is included in the package
1 x Ptahdus heated jacket
1 x Ptahdus rechargeable 7.4V 5000mAh battery
1 x Charger
1 x User manual
There are two options: (1) you can order it when it is in stock; (2) you can try others instead.
I am afraid your attempts to complete the order using your payment method are likely failing due to fraud prevention measures. Please try to make your payment via PayPal.
Once an order is placed on our website, it will ship out in 1-2 business days during the peak winter season. Overnight shipping is not available so far.
Generally, US & CA shipments take about 5-9 business days；
Other Countries shipments may take about 10-15 business days
Currently, we are able to ship to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and United States.
Ptahdus provides the following warranties listed below
1-Year warranty covering any defects or malfunctions of Ptahdus function garment gear,180 days warranty covering any defects or malfunctions of Ptahdus li-polymer battery
Your apparel, battery & charging kit will be carefully packed into our Ptahdus bag.